My Journey
Senior Product Designer
RingCentral
May 2020 - Jul 2023
Drove end-to-end design process for the admin platform of business phone system to simply the daily works of 50k enterprise IT admins;
Designed for admin registration experience of business SMS messaging from 0 to 1 in order to unblock 5 million revenue for the business;
Led the redesign of mobile admin portal to refresh the UX for 30k mobile admin users;
Led the design effort for key projects to improve the Net Promoter Score (NPS) for admin portal including redesigning homepage and designing the next generation call handling
Mentored junior designers to provide design direction and design critique, as well as oversaw the design quality
Senior Product Designer
RingCentral
May 2020 - Jul 2023
Drove end-to-end design process for the admin platform of business phone system to simply the daily works of 50k enterprise IT admins;
Designed for admin registration experience of business SMS messaging from 0 to 1 in order to unblock 5 million revenue for the business;
Led the redesign of mobile admin portal to refresh the UX for 30k mobile admin users;
Led the design effort for key projects to improve the Net Promoter Score (NPS) for admin portal including redesigning homepage and designing the next generation call handling
Mentored junior designers to provide design direction and design critique, as well as oversaw the design quality
Senior Interaction Designer
China Telecom Cloud
May 2019 - May 2020
Designed key flows for Cloud Computer app to provide customers with access to a personal computer on the cloud
Designed the web admin portal of Cloud Computer for Business from requirement definitions, wireframes and detailed user interface.
Lead Product Designer
Cisco ThousandEyes
Jul 2016 - Nov 2018
I started my career as the first UI/UX hire in a close-knit team at ThousandEyes. I designed several key design initiatives including 0-1 product design for Internet Insights, design revamp for Endpoint Agent 2.0, as well as a overhaul for the whole product pricing system and the monitoring flow over different product lines.
Here, I helped involved the platform from single flagship monitoring product into multi-product suite SaaS. At the same time, I helped grow the UX design from 1 to 2, taking responsibility for the candidate interviews, design reviews, as well as new hire onboarding and mentoring.
I also won the “Most Popular Award” for 2016 company hack week by designing and creating promotion video for the Product&Engineering to facilitate the hiring process teaming with VP of Engineering.
Education
Human Computer Interaction Design
Indiana University Bloomington
2014 - 2016
Telecommunication Engineering
Beijing University of Posts and Telecommunications
2009 - 2013