Overview
The Story Behind
Digital Travel Credential
0-1 product design aiming to take seamless travel one step further by simplifying the travel process while increasing security and privacy
Designer:
Amit Sharma/Shawn Cai
Platform:
Mobile
Date:
2023
Scope:
UX/UI
Craft the future of travel
In 2018, more than 57,000 travelers missed their flights because of old-fashioned airport security rules. It caused big problems for airlines and left passengers feeling annoyed. The whole situation made everyone realise we need better, safer ways to travel.
Our team was entrusted with a bold mission called Digital Travel Credential (DTC), travelers can securely digitalize their passport and store it in their smartphone.
Problem landscape
By 2037, 8.2 billion air travelers are expected worldwide according to IATA. To address this challenge, governments and border crossing operators need to implement effective Entry/Exit solutions by deploying near walk-through border processes to reduce waiting times.
19min average for crossing border
Foundational Insights
Our work was entirely inspired by customer needs. Through direct observation and one-on-one conversations, we got insight into the blockers and inhibitors of getting work done. We also discovered work accelerators.
LIZ W.
Frequent traveller
“Airport security is a nightmare! I spend more time in line for those checks than actually enjoying my flight. It's beyond frustrating.”
RACHEL P.
Traveller
“The whole security process feels like a joke. I never thought I'd spend hours just waiting to get through a checkpoint. It's infuriating.”
Rachel Peters
Traveller
“I understand the need for security, but this is excessive. I'm tired of feeling like a suspect every time I travel. Frustration doesn't even cover it.”
Rachel Peters
Frequent Traveller
“It's like they want us to arrive at the airport days in advance. The security checks take forever, and there's no end to the frustration.”
The New Experience
The DTC is a virtual credential derived from a stateissued document. It is an exact representation of the electronic machine-readable travel document
(eMRTD), that includes the holder’s facial image, biographical data, and security features.
3min at home
20s for crossing border
+
Design Walkthrough
The final design solution addressed the key customers pain points.
Scan the passport MRZ to input the passport information promptly
Follow the guidance to finish the MRZ scanning.
Scan the passport MRZ to input the passport information promptly
Scan the passport MRZ to input the passport information promptly
Outcome
Securer
The advanced security features of the Idemia DTC have reduced instances of passport counterfeiting and fraud, strengthening border control measures.
Streamlined
The integration of biometric data and automated identity verification has expedited the traveler's journey through border control, reducing waiting times and enhancing overall travel experience.
Seamless
The compliance with ICAO standards ensures compatibility and interoperability across different countries' ePassport systems, making travel more convenient and hassle-free for users.
Less theft
By securely storing and authenticating biometric information, the Idemia DTC has significantly reduced the risk of identity theft, protecting individuals' personal data.